“Be A Success Story…It’s all about Customer Centricity”
Friday, August 31st, 2018 from 10.00 am to 5.30 pm.
(Registration starts at 9.30 am)
Shekhar Natu Hall No.3, MCCIA, Senapati Bapat Road, Pune
Customer Centricity is much more than Customer Service
It is no longer a competitive advantage for you to have great customer service. The pace of your business, the competition you face, and the 24/7 feedback available today, require employees to constantly ask, “How do I impact the customer in my role?” The answer to this question defines your customers’ experience – their customer journey. The new competitive advantage lies with employees striving to improve that journey; this goes well beyond customer service….called customer centricity. The answer to this question defines
- Understanding what Customer Centricity is and what it isn’t.
- Knowing why customer centric approach is valuable for both the company and the employee.
- Creating a Customer Centricity vision that is specially for your organization
- Identifying why and how to focus the entire organization on the external customers
- How to understand, communicate and manage customer needs and wants
- Practices that enable sustainable customer centricity by creating a culture
- Identifying gaps and strengths within
Mode of Delivery - Experiential-Interactive-Brain storming-Role plays
About the Faculty
Vasundhara Jakka is energy and enthusiasm personified. A graduate in pharmacy her training career started with Pharmacy colleges before taking her to the corporate world. She is an accomplished soft skills trainer and conducts behavioural trainings aimed at making paradigm shifts to achieve breakthrough changes in one's life and career. Her trainings are known to be facilitative rather than instructive and hence have high levels of engagement in the sessions. She currently trains corporate executives for a career and young adults from underprivileged backgrounds as her passion. She has been invited to address young entrepreneurs in many workshops and thus has an amazing perspective of the SME world.
Top Management Members, CEOs, Entrepreneurs, Purchase and Sales Team, etc.
For MCCIA Members: Rs. 2000 + Rs. 360 GST @ 18% (Total 2360/-)
For Non-members: Rs. 2500 + Rs. 450 GST @ 18% (Total 2950/-)
(5% Discount will be offered on registration on 3 to 5 participants from one company and 10% Discount will be offered on registration of 6 or more participants from one company)
Batch Size: 30
Please send your nominations by email to Ms. Varsha Mahajan, email: email@example.com, tel : 020-25709223, Mr. Lalit Waykole, Email : firstname.lastname@example.org, Tel : 020-25709196.
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